FAQ

Welcome to the Proud Roots USA FAQ page!

Here, we've compiled answers to some of the most common questions our customers may have. If you can't find the information you're looking for, don't hesitate to contact our customer support team at hello@poudrootsusa.com for further assistance.

Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

Quick checkout process

Easily view your order status and order history

Receive updates detailing our new releases and special promotions

What if I forgot my password?

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.

How do I place an order?

To place an order, simply browse our website and add the items you want to your shopping cart. Once you've finished shopping, proceed to the checkout page and follow the prompts to complete your purchase. You'll need to provide your shipping address and payment information to finalize the order.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, PayPal. All our payments methods are displayed on the checkout page to help you chose the most suitable for you. All payments are processed securely, ensuring the safety of your financial information.

How long will it take to receive my order?

Our order processing time is 2-3 business days. After processing, shipping typically takes 5-15 business days. Please note that delivery times may vary depending on your location and any unforeseen shipping delays.

Do you offer international shipping?

Yes, we offer international shipping to almost every destination worldwide. Please be aware that customs and import duties may apply for international orders, and these charges are the responsibility of the recipient.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please contact our customer support team within 30 days of receiving your package to initiate a return. For more information, please refer to our Return Policy page by following this link.

How can I track my order?

Once your order is shipped, we'll provide you with a tracking number via email, usually within 24h. You can use this tracking number to monitor the status of your shipment and its estimated delivery date.

Do you offer discounts or promotions?

Yes, we frequently run special promotions and offer discounts to our valued customers. To stay up-to-date on our latest offers, sign up for our newsletter or follow us on social media.

How can I contact your customer support?

If you have any questions, concerns, or need assistance, our customer support team is here to help. You can contact us through our Contact Page or via email at hello@poudrootsusa.com.

We hope this FAQ section has been helpful! If you have any other questions or need further assistance, please don't hesitate to contact us. Thank you for shopping with us!